Product(s) can be exchanged from any of our retail stores within the 14 days from the date of delivery/purchase. Please note that the product must be unused, all tags must be intact, packing is in its original condition and original invoice is. Items bought on sale cannot be returned. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will exchange or refund any product(s) if it is defected or wrong product(s) has been delivered. Contact our customer service center by whatsapp us images of defected/wrong product 0334-3653546 or calling us at 0334-3653546 within 3 days of delivery. After our team reviews the product, we will be returned or exchanged and once approved, you will need to return the dress to our warehouse address. The amount will be transferred to you online. In the case of exchange, please send the picture of the dress you want along with the size to this number via WhatsApp: 0334-3653546.